Hotel Galactic tasks the player with turning a dilapidated structure into a tourist destination on a floating intergalactic island. Guided by the ghostly form of Grandpa Gustav, the former owner, the player must uncover details of his tragic past. The protagonist's story is defined by lost love and a constant quest for revenge. The Galactic Peace Corps monitors all business practices and decisions, reacting to actions that shape the lives of the staff and guests who frequent the establishment.